Nothing is more impactful than a student’s testimonial.
“I’m Parag Chitale, studying MBA at IU. I was introduced to Syntea through the social media channels of IU, and it sounded interesting: an AI that is focused on guiding students through their studies! Being a Computer Engineer, Communication Designer, and Design Educator, the possibility of using a conversational AI teaching assistant was exciting.
I want to state one thing honestly, I was a little sceptical about depending so much on digital tools, especially AI. Maybe it’s my own limitation but I grew up reading printed books and studying with physical note taking so I had this absolute belief that I didn’t need excessive help from a new digital tool.(…)
With a hint of superiority complex I decided to test if AI truly is helpful. I started asking questions about the topics that I found interesting and with a very capable knowledge base, Syntea not only answered my questions but also directed me to read related topics from the coursebook.
The helping hand of Syntea suddenly did not feel like a crutch, but a real support. The pre-assessment feature has helped me understand what topics I needed to focus more on and how I could get deeper understanding of some of the difficult topics for me.(…)
I could see what went wrong with my answers and how I could’ve made it better. I am realising the advantages of including Syntea to my exam prep routine.(…) I am learning to learn better.”

Embarking on the path to seamlessly integrate advanced AI systems across the entire learning journey has yielded several key insights:
- Crucial Role of Tutor Feedback: Tutor feedback has been essential in verifying the accuracy of the bot’s responses, thereby ensuring academic integrity. Although initial reluctance was observed, academics gradually recognized the significance of this process and its potential to alleviate their workload over time. This collaboration underscores that AI, rather than supplanting traditional human roles, can enhance them through methodologies such as the human-in-the-loop approach.
- Students as Testers: Engaging students as testers has proven indispensable in fostering a user-centered development approach that genuinely reflects the needs and preferences of end-users.
- Implementation Challenges with Syntea: The rollout of Syntea has illuminated significant challenges, particularly in managing GPT-4 token and rate limits, which have substantially influenced our scheduling and deployment strategies.
- Complex Communication Channels: Coordinating with over 1,300 course owners has presented complexities due to the expansive number of educators and stakeholders involved in each briefing session.
- Partnerships and Team Expansion: Recognizing the necessity for closer partnerships with our technology providers, we decided to expand our team to manage the increasing interactions and maintain effective communication.
- Data Privacy: Upholding the privacy of our students and the confidentiality of their interactions with Syntea is of paramount importance. By preventing lecturers from associating specific questions with individual students, we safeguard against potential biases that could affect the impartiality of the students' final evaluation.

We are unwavering in our commitment to revolutionizing education by continually enhancing our next-generation teaching and media production services on a large scale. Central to our mission is the ongoing refinement of our systems, leveraging cutting-edge Generative AI technologies to foster innovation and excellence in educational delivery.

We are meticulously training Syntea to engage students proactively through fully Socratic, natural conversations.
This advanced interaction model not only facilitates continuous learning but also integrates formative assessment seamlessly into educational sessions, thereby reducing the reliance on traditional summative exams. By embedding elements of assessment into regular interactions, we aim to cultivate essential soft skills such as win-win negotiations and leadership.

Our recognition of the exponential growth in AI capabilities highlights the immense potential for ongoing improvement and innovation, often in ways beyond our current understanding. As we navigate the rapidly evolving AI landscape, we remain committed to maintaining our leadership in educational technology.
The comprehensive capabilities of Syntea, as a flexible and adaptable learning resource, represent a promising journey into a future where the swift pace of AI advancements opens doors to unprecedented educational opportunities.